Every AdFender license comes with a 30-day money-back guarantee. If it is not for you, tell us inside 30 days and we refund it. This page says exactly how that works and what else you are entitled to.
A full refund is available within 30 days of purchase, for any reason. You do not have to justify it, and asking does not cost you anything.
The 30 days run from the date of your order, not from the date you activate. The guarantee covers the whole amount you paid, including any tax charged at checkout.
It applies to licenses bought through adfender.com. A code obtained anywhere else — a reseller we have not authorised, a bundle site, a marketplace listing — is not ours to refund, and we would want to know about it.
Write to us at sales@adfender.com from the email address you bought with, or quote the order number from your confirmation email. That is all we need — you do not have to explain why.
If something is wrong with AdFender rather than with the purchase, it is worth writing to support@adfender.com first. Most refund requests we see are a site behaving oddly or ads still showing, and both usually have a fix that takes a minute — but asking us does not use up your 30 days, and you can still have the refund if the fix does not satisfy you.
The refund is issued to the payment method you used. How long it takes to appear depends on your bank or card issuer, not on us.
Your activation code stops working. A refunded license is cancelled, and AdFender goes back to behaving as it does without one — it stays installed, and filtering stops. This is stated here rather than buried because it is the part people are most often surprised by. If you change your mind afterwards you are welcome to buy again; we cannot reinstate a cancelled code.
Past 30 days the guarantee has run out, but we would still rather hear from you than not. Write to sales@adfender.com and we will look at it — a duplicate order, a charge you did not recognise, or a license bought days before a problem we could not fix are all things we would sooner put right than argue about. Outside the window it is a decision rather than a guarantee, and we will tell you either way.
Consumer law in many countries gives you a right to cancel a digital purchase within a set period, separately from anything we offer. Those rights are honoured on every order regardless of what this policy says. The minimum windows are:
Whichever gives you more, applies. Our 30-day guarantee is longer than every window above, so in practice it is the one you will use — but it never replaces or shortens a right the law gives you, and nothing on this page asks you to waive one.
One caveat the law itself attaches, worth knowing rather than discovering: in the EU, EEA and UK the statutory withdrawal right can end early for digital content once you have agreed to immediate access and started using it. Our own guarantee has no such condition — it runs the full 30 days whether you used AdFender or not — which is exactly why it is the better of the two for most buyers.
This policy is about changing your mind. It is not the limit of your rights if AdFender is faulty, not as described, or unfit for what it is sold to do — consumer law covers that separately, and no time limit here cuts it short. Write to support@adfender.com and tell us what it is doing.
This is also a different situation from section 3.5 of the End User License Agreement, which lets us end a license without a refund if the agreement itself is breached. That covers misuse of the software. It has nothing to do with the guarantee on this page, which you can claim without giving a reason.
An order covering several PCs is refunded as a whole inside the guarantee window: the order is returned in full and all of its activation codes are cancelled together.
If you want to keep some of the licenses and return the rest, write to sales@adfender.com and say which. We handle those by hand, one order at a time, rather than through the checkout.
If you do not recognise a charge, the fastest answer is usually an email to us. The entry on your statement may not read AdFender — it shows PayPal, which processes our payments — and that alone accounts for most of the ones we are asked about.
Please ask us before raising a dispute with your bank. A refund we issue is faster than a chargeback, and a chargeback closes the order to further help while the bank works through it. We have never refused a refund inside the guarantee window and do not intend to start.
The best refund is the one nobody needs. AdFender runs free for 14 days with every feature enabled, no card and no account, so you can find out on your own PC and your own sites whether it suits you before paying anything. Download AdFender and try it.
Refunds and orders: sales@adfender.com. Problems with the software: support@adfender.com. This policy forms part of our Terms and Conditions.